Manager

Your Role Digital Transformation & Innovation Lead end-to-end digital transformation initiatives. Identify opportunities to optimize operations using emerging technologies such as AI, machine learning, and RPA . Champion the adoption of digital tools, platforms, and automation solutions to enhance end to end service chain on efficiency. Monitor performance of deployed solutions and continuously enhance based on business needs. Ensure governance, compliance, and best practices in automation implementation. Collaborate with IT and business stakeholders to design scalable, future-ready solutions. Project & Stakeholder Management Lead and manage multiple transformation projects simultaneously, ensuring delivery on time, within scope, and budget. Develop project plans, timelines, and resource allocation strategies. Coordinate across internal operations teams and external partners/vendors. Provide regular updates to senior leadership on project status, risks, and outcomes. Operational Excellence Analyze operations services performance data and identify improvement areas. Design and implement process improvements to enhance productivity and service quality. Establish KPIs and dashboards to track performance and measure success of transformation initiatives. Team Leadership Lead and manage a team of professionals, fostering a culture of innovation and continuous improvement. Provide guidance on digital tools, methodologies, and agile ways of working. To succeed in this role: Tertiary education qualifications in computer science, AI and data science, business management, digital transformation management or related fields. Experience with system integration, APIs, workflow automation, or digital transformation initiatives. Good understanding of AI technologies such as LLMs, agentic AI, MaaS, RAG, AI model training, fine-tuning and inferencing. Strong management skills with solid management abilities Demonstrated leadership skills with a strong sense of innovation and adaptability to meet the company’s business needs Excellent communication, interpersonal, and customer-handling skills Self-motivated and able to act as a team player