AVP, Billing Operations & Governance

The position is responsible for end-to-end billing operations for IoT and Mobility products, ensuring billing accuracy, timeliness, compliance, customer/partner satisfaction, and strong operational controls. Leads day-to-day billing execution (including complex billing models), drives process improvement and automation, and partners closely with Product, Sales, Account Management, Finance, Tax/Legal, and IT to support growth and minimize revenue leakage. Your Role: Billing Operations Delivery (BAU) Own and execute the end-to-end billing cycle for IoT and Mobility products, including recurring charges, usage-based billing, one-off fees, adjustments, rebates/credits, and special billing arrangements. Ensure invoices are generated accurately and on schedule, with proper supporting documentation and audit trail. Manage billing exceptions, corrections, and billing disputes; coordinate resolution with internal stakeholders and customers/partners within defined SLAs. Support month-end close activities: accruals, revenue/billing reconciliation, billing cut-off controls, and reporting for Finance. Billing Accuracy, Revenue Assurance & Controls Establish and maintain robust controls to prevent revenue leakage and ensure compliance Perform periodic billing accuracy checks, trend analysis, and root cause investigations for recurring issues. Define and monitor key operational metrics (e.g., billing timeliness, billing accuracy rate, dispute aging, credit note volume, adjustment reasons) Product & Commercial Support (IoT + Mobility) Translate commercial terms (contracts/price books) into executable billing configurations and operational runbooks. Advise on billing feasibility, operational risks, and customer onboarding readiness for new deals and product launches. Dispute, Settlement & Vendor Management (if applicable) Manage partner/customer billing disputes and settlement activities (e.g., B2B accounts, wholesale, interconnect/roaming-type arrangements if relevant to your business). Coordinate investigations, evidence preparation, and negotiation support; ensure accurate and timely settlement approvals and documentation. Process Improvement & Automation Drive continuous improvement initiatives to reduce manual effort, improve accuracy, and shorten billing cycle time (e.g., automation of invoice extraction, validation checks, workflow approvals). Work with IT/digital teams on system enhancements, incident triage, and backlog prioritization; define clear requirements, UAT plans, and go-live readiness. Maintain SOPs, control documents, and training materials; lead knowledge transfer to ensure resilience and cross-coverage. People Leadership & Stakeholder Management Lead and coach the billing operations team; set clear goals, performance expectations, and development plans. Manage stakeholders across Product, Sales, Account Management, Finance, IT, Tax/Legal, and external partners/vendors. Communicate status, risks, and remediation plans clearly; provide management-ready updates and decision papers when needed. To Succeed in this Role: Bachelor’s degree in Business, Finance, Accounting, Information Systems, or related disciplines. 8–10 years of experience in billing operations, revenue assurance, order-to-cash, finance operations, or related telecom/technology operations. Solid experience in Mobility billing (postpaid/prepaid concepts, usage rating, discounts, adjustments) and/or IoT billing models (SIM lifecycle, usage, pooled data, device + connectivity bundles, enterprise billing). Proven experience with billing controls, audits, reconciliations, dispute handling, and operational risk management. Experience leading projects/process improvement; exposure to automation and data-driven operations is a strong advantage.