Staff Specialist, SC Customer Service

Sense the power of light The ams OSRAM Group is a global leader in innovative light and sensor solutions. With more than 110 years of industry experience, we combine engineering excellence and global manufacturing with a passion for cutting-edge innovation enabling transformative advancements in the automotive, industrial, medical, and consumer industries. “Sense the power of light” – our success is based on the deep understanding of the potential of light and distinct portfolio of emitter and sensor technologies. Around 19,700 employees worldwide drive innovations alongside societal megatrends. Find out more about us on <https://ams-osram.com> The ams OSRAM Opto Semiconductors business offers high-performance opto semiconductor components and in-depth support for state-of-the-art system solutions based on innovative semiconductor light sources. The Business Unit can look back on almost fifty years of production and development expertise. Your new responsibilities Work as customer service representative with international key accounts in a modern, global Supply Chain environment. Proactive Order Management & close monitoring of order book and shipments. Ownership of end-to-end operational customer interaction and demand fulfillment. Strong Customer advocate whilst fostering company's best interests into account. Handle inbound B2B customer calls, email inquiries, requests with accuracy and on a timely manner. Participate in customer and project review meetings, understand customer profiles whilst supporting company’s growth and strategic targets. Professionally handle customer escalation and allocation scenarios. Collaborate and provide cross functional support in customer related matters in dynamic working environment. What we look for Minimum 3-5 years related working experience Proven customer support experience in International Supply chain Semiconductor or Automotive industry experienced professionals preferred (Consignment / Scheduling Agreement skilled) Good customer-facing skills, conversational proficiency and active listening Excellent written and verbal communication skills for effective interaction Entrepreneurial drive and with excellent problem-solving capabilities Ability to multi-task, prioritize and manage time effectively Flextime availability required and ability to teamwork in a dynamic environment Must be fluent in business English and Mandarin (able to read, write and speak) Education status with Bachelor’s Degree or equivalent ERP (SAP) proficiency is mandatory High proficiency in CRM (salesforce), EDI and Microsoft tools Please contact Nurul Ain Rosli for further information via <[email hidden]> or +60 (4) 3053200 .