Tour Guide (TG)

Position Title

Tour Guide (TG)

Job Type

: Full-Time.

Job Location

: Bureau of Engraving and Printing, Washington, D.C.

Requirements

: The candidate shall

• U.S. citizenship or lawful permanent resident with 3+ years of U.S. residency
• High school diploma or equivalent
• Strong public speaking and customer service skills
• CPR certification (maintained throughout contract period)
• Must pass BEP security clearance

Duties

: The candidate must

• Conduct 45-minute guided tours on the elevated gallery above the currency production floor
• Explain history, process, and anti-counterfeiting measures in U.S. currency
• Assist visitors with accessibility needs and distribute tour wands or materials
• Monitor crowd flow and ensure safety protocols are followed
• Respond to visitor questions and provide assistance at information desk and ticket counter
• Maintain cleanliness, monitor supplies, and report issues to SLT/LTG
• Conduct tours for general and specialized audiences
• Maintain readiness of tour materials and equipment
• Serve as backup for PM or TS when necessary
• Enforce tour policies, crowd control, and safety procedures