About The Role

Project Manager (PM) – Tour Services

Full-Time.

five (5) years
of customer service experience with progressive responsibility in managing a public tour service and/or visitor center.
At least
one (1) year
of public speaking/communications experience presenting to large groups (30+ individuals).
At least
one (1) year
of computer experience, including use of MS Office Suite applications.
Must possess and maintain
current CPR certification
from the American Red Cross or American Heart Association.
Must be able to obtain and maintain
BEP security clearance
(low-risk background investigation required).
Strong leadership, organizational, and communication skills with the ability to interact effectively with government officials, staff, and visitors.

Serve as the
primary liaison
with the Contracting Officer’s Representative (COR) and exercise full authority for daily contract operations.
Manage all tour and visitor center operations, ensuring services meet the standards outlined in the PWS.
Develop staff schedules, oversee staffing assignments, and ensure coverage during operating hours.
Conduct and oversee
guided tours
of the BEP currency production floor as needed.
Submit and maintain
daily, weekly, and monthly reports
on tour numbers, staffing levels, and visitor statistics.
Coordinate and respond to special requests, VIP visits, and educational groups.
Ensure all contractor staff complete BEP-approved
tour operations training
(including tour script memorization, safety procedures, and customer service standards).
Maintain compliance with BEP safety, security, privacy, and environmental policies.
Maintain CPR certification and be prepared to administer CPR or emergency first aid when needed.
Communicate daily with the COR regarding staffing, operational issues, and corrective actions.
Lead the contractor team in maintaining a
professional visitor experience
, including crowd management, accessibility accommodations, and visitor engagement.

This is an external listing. JobSpring does not represent or verify the employer. Report this listing