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Tour Scheduler (TS)

httpsladgovcomjobopenings · Washington, DC

External listingfull-timeRecently

About The Role

Position Title

Tour Scheduler (TS)

Job Type

: Full-Time.

Job Location

: Bureau of Engraving and Printing, Washington, D.C.

Requirements

: The Candidate shall have

  • U.S. citizenship
  • Minimum 2 years of customer service experience handling high call/email volume
  • At least 1 year experience using scheduling/reservation software and MS Office
  • Must pass BEP security clearance

Duties

: The Candidate must

  • Schedule all tours (public, school, congressional, ASL, etc.) using BEP software
  • Answer tour office phones and respond to inquiries via phone/email
  • Confirm reservations, send confirmation packets, and update tour calendar
  • Coordinate visitor requirements including accessibility or language needs
  • Prepare ticket inventory, reports, and daily scheduling documentation
  • Serve as the communications hub for the TVC’s public interface

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