Associate, Office Experience (Contract)

About Klook We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler. Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination. We operate a mobile-first, curated platform featuring diverse experiences across global destinations. Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook. We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values: Customer First Push Boundaries Critical Thinking Build for Scale Less is More Win as One We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us! Role Overview Role Title: Associate, Office Experience Function: People & Culture Employment Type: Fix-term Contract About People & Culture We’re shooting for the stars… and we need the right people to get there. In People and Culture (P&C), we find, hire and engage the incredible Klookers who fuel our success. We make Klook a fantastic place to work for our diverse workforce by shaping our culture, cultivating a great employee experience and providing opportunities to learn and explore new skills. About this role We are searching for someone dedicated to building a workplace environment that truly inspires. Serving as the Associate, Office Experience, you will drive the daily operations for Vietnam and act as a pivotal resource for our expanding remote territories. This role goes beyond facility management; you will be instrumental in fostering our unique culture, optimizing regional workflows, and creating impactful engagement initiatives that fuel Klookers’ morale and collaboration. What you’ll do Oversee and elevate day-to-day office operations for Vietnam and support expansion into remote markets, ensuring a seamless, high-energy environment. Maintain office efficiency by designing and implementing smart workspace systems, managing layout planning, prioritizing safety, and leading equipment procurement. Partner closely with the Finance team to manage budgeting, inventory control, and vendor payment preparations. Refine and champion office standards that boost operational efficiency and agility. Collaborate with the wider P&C team to design, execute, and analyze local engagement initiatives that boost morale and bring our culture to life. Partner with Local Pops and IT team to deliver welcoming onboarding and offboarding experience for every Klooker. Track operational metrics, compile insightful reports, and proactively pitch innovative ways to streamline office workflows. Manage day-to-day administrative tasks, including but not limited to the accurate processing, official authentication (stamping), and archiving of physical documentation. What you'll need 2+ years of hands-on experience in office administration or workplace operations (experience managing multi-market offices is a huge plus!). Native/fluent proficiency in Vietnamese and professional working proficiency in English (both written and spoken). Exceptional organizational skills with the ability to ruthlessly prioritize tasks and solve problems independently in a fast-paced environment. A highly proactive, collaborative, and "roll-up-your-sleeves" mindset. You thrive on autonomy and love taking ownership. Highly proficient in Google Workspace and quick to adapt to new digital tools. What you’ll get An awesome team of international colleagues A rare chance to build a global travel and leisure brand with a loooong runway of opportunities ahead An environment that values and supports your growth Ownership of projects with real impact No boredom! Every day is a new exciting challenge Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs. Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes. An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.