Associate, Merchant Success

What You Will Do: Support operational aspects of hotel partners, including but not limited to booking, finance, and content-related inquiries, ensuring issues are resolved effectively and promptly. Assist hotel merchants in joining Klook marketing campaigns and setting up promotional discounts in the backend system. Ensure the quality of content and inventory accuracy for directly contracted hotels. Serve as the primary point of contact for hotel operations in selected markets, handling inquiries and resolving issues. Work cross-functionally with Business Development, Finance, Marketing, and Customer Support teams to address partner needs and ensure seamless execution. Drive accurate and comprehensive performance tracking and reporting to support continuous improvement. What you will need: Have 1-2 years of experience in operations, marketing, or a related field. Native or fluent in English and Mandarin. Possess excellent communication and interpersonal skills and have the ability to work collaboratively in a team environment. Resourceful, agile, detail-oriented, and willing to adapt to fast changes. Outstanding communication skills both written and verbal. Tech savvy with proficiency in GSuite, especially GSheets. Proven numerical and analytical abilities.