Customer Service Associate (MY)

Hytech is a management consulting company headquartered in Australia and Singapore, focusing on providing digital transformation solutions for the fintech and Financial Services industries. Our services cover multiple areas such as back-office operation support, Human Resource Planning, payment systems, and risk control, committed to providing comprehensive and professional service support to clients. With a team of over 2,000 professionals worldwide, we have deep industry insights and localization implementation capabilities to ensure efficient business progress while complying with local regulations. Hytech always focuses on mid- and back-end solutions, without involving any front-end or transaction-related businesses, continuously helping customers achieve secure, compliant, and sustainable digital transformation. Role and Responsibilities: • Provide front-line support to our customers via live chats, phones, and email. • Answering queries and resolving client issues regarding our products, platforms, and promotion. • Address customer feedback as well as complaints professionally. • Record and update customer data and other relevant information when necessary. • Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices Qualifications and Requirements: • Tertiary education, diploma or above. • Willing to work on shifts (including weekends if required). • Proficient in Microsoft Office. • Fluent English including written and verbal communication skills. Mandarin is an added advantage. • Effective communication skills. • A logical and analytical approach to problem-solving.