Trading Complaint Associate

Hytech is a management consulting company headquartered in Australia and Singapore, focusing on providing digital transformation solutions for the fintech and Financial Services industries. Our services cover multiple areas such as back-office operation support, Human Resource Planning, payment systems, and risk control, committed to providing comprehensive and professional service support to clients. With a team of over 2,000 professionals worldwide, we have deep industry insights and localization implementation capabilities to ensure efficient business progress while complying with local regulations. Hytech always focuses on mid- and back-end solutions, without involving any front-end or transaction-related businesses, continuously helping customers achieve secure, compliant, and sustainable digital transformation. Responsibilities • Receive and address customer inquiries, offering clear and professional assistance. • Complete data consolidation and internal communication based on established procedures to ensure smooth case handling. • Provide standardized responses and assist in issue resolution under supervisor guidance while maintaining service quality. • Support daily operational tasks and uphold consistency in service standards. • Maintain strong team communication and proactively report case updates and customer needs. Requirements • 1–2 years of customer service experience preferred. • Strong communication skills with a patient and service-oriented attitude. • Detail-oriented with the ability to follow procedures and quality standards. • Basic English communication skills for reading and internal coordination. • Willingness to learn and ability to adapt to a fast-paced environment.