Operation Specialist - UM OP

Hytech is a management consulting company headquartered in Australia and Singapore, focusing on providing digital transformation solutions for the fintech and Financial Services industries. Our services cover multiple areas such as back-office operation support, Human Resource Planning, payment systems, and risk control, committed to providing comprehensive and professional service support to clients. With a team of over 2,000 professionals worldwide, we have deep industry insights and localization implementation capabilities to ensure efficient business progress while complying with local regulations. Hytech always focuses on mid- and back-end solutions, without involving any front-end or transaction-related businesses, continuously helping customers achieve secure, compliant, and sustainable digital transformation. Job Responsibilities • Handle daily operational requests related to account management and deposit/withdrawal processes • Coordinate with internal departments including CS, Sales, Risk, Finance, and BIT teams • Follow up operational cases with efficiency and accuracy under a fast-paced environment • Support shift-based operational coverage and maintain stable service quality • Participate in process optimization, operational monitoring, and workflow improvements Requirements • Minimum 1–2 years of working experience preferred • Candidates with CFD / Forex / Financial industry experience are highly preferred • Able to adapt to shift-based working arrangements • Emotionally stable and able to maintain consistent performance under repetitive and high-frequency communication environments • Able to handle long-term cross-department coordination and operational follow-ups • Strong sense of responsibility and willingness to learn operational logic and processes • Candidates with long-term career development intention are preferred • Demonstrates the ability and mindset to leverage AI tools to improve work efficiency, productivity, and quality, while continuously exploring new ways to enhance business impact. Preferred Qualifications • Experience in Operations / Customer Service / Financial Support environments (Involved CFD) • Experience handling high-volume operational tasks or shift-based roles • Candidates with stable long-term employment records • Cross-functional experience (CS / OP / Risk / Finance) is a plus