Operation Senior Associate - AC MY

Hytech is a management consulting company headquartered in Australia and Singapore, focusing on providing digital transformation solutions for the fintech and Financial Services industries. Our services cover multiple areas such as back-office operation support, Human Resource Planning, payment systems, and risk control, committed to providing comprehensive and professional service support to clients. With a team of over 2,000 professionals worldwide, we have deep industry insights and localization implementation capabilities to ensure efficient business progress while complying with local regulations. Hytech always focuses on mid- and back-end solutions, without involving any front-end or transaction-related businesses, continuously helping customers achieve secure, compliant, and sustainable digital transformation. Role and Responsibilities: • Responsible for customer data review and account opening. • Verify documents submitted by client within specific regions. • Handle customer requests and solve issue by email/ live chat. • Collected and reported departmental data. • Cooperate with various departments to communicate and deal with matters. • Process withdrawal. • Perform any ad-hoc tasks being assigned. Qualifications and Requirements: • Candidate must possess at least Primary/Secondary School/SPM/"O" Level, Diploma/Advanced/Higher/Graduate Diploma in Business Studies/Administration/Management, Finance/Accountancy/Banking or equivalent. • Required language: English, We are also seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients. • At least 3-5 Year(s) of working experience in the related field is required for this position. • Proficient in basic office skills such as Word, Excel, and PowerPoint. • Cheerful personality, good communication, and interpersonal skills. • Willing to work on rotational shift