IT Service & Systems Lead CN

What you´ll do Provide and lead onsite L2/L3 technical support while ensuring overall service stability and user experience for desktops, laptops, mobile devices, and peripherals. Perform endpoint technical administration and take ownership of lifecycle management, including configuration, optimization, and troubleshooting. Execute and drive IT service management processes, ensuring SLA performance and continuous improvement across incident, request, problem, and change management. Maintain and continuously improve technical documentation and SOPs to enhance operational efficiency. Coordinate and manage vendors for issue resolution, ensuring accountability and service quality. Collaborate with global and regional IT teams to implement standards and improve service delivery effectiveness. Drive and support IT project rollout and implementation, ensuring smooth transition to stable operations. Ensure implementation of IT security controls and support compliance and audit activities within scope.