Account Manager - Austin

Account Manager Company: Hays Electrical Services Location: Austin Employment Type: Full-Time About the Role The Account Manager is a territory owner responsible for driving revenue growth, managing a portfolio of commercial and industrial electrical service accounts, and leading a team of five to ten service technicians across an assigned Texas market. This is a dual-role position requiring both a skilled salesperson and an operationally sharp service leader. Account Managers are responsible for new business development, customer retention, field operations, and territory profitability — from first contact through invoice collection. We are building out to twelve Account Managers across five Texas territories (three to four per territory minimum) with a goal to be fully staffed in all markets simultaneously. This is a ground-floor opportunity to own a territory and grow within a rapidly expanding electrical services organization. Key Responsibilities Sales & Business Development • Prospect, qualify, and close new commercial and industrial electrical service accounts within assigned territory. • Develop and execute a territory sales plan targeting manufacturing, food and beverage, aviation, and other industrial sectors. • Conduct needs assessments, present service solutions, and negotiate contracts and pricing agreements. • Maintain an active pipeline of leads and opportunities; manage forecasting through CRM. • Attend industry events, trade shows, and association meetings to generate referrals and build market presence. • Identify cross-sell and upsell opportunities within the existing customer base. Customer Relations & Account Management • Serve as the primary point of contact and trusted advisor for all assigned accounts. • Conduct regular on-site visits to maintain relationships and assess service performance. • Resolve escalations, customer complaints, and service issues quickly and professionally. • Negotiate contract renewals and service agreement expansions. • Monitor customer satisfaction and proactively address any risk of churn. Field Operations & Team Leadership • Directly manage five to ten service technicians; oversee daily scheduling, dispatch, and workload allocation. • Ensure all field work meets quality standards, safety requirements, and SLA commitments. • Mentor, coach, and develop technicians; conduct performance reviews and set individual goals. • Coordinate training, certifications, and compliance requirements for field staff. • Collaborate with the AR department to ensure jobs are properly documented and billed. Financial Accountability & Revenue Management • Own territory revenue targets and maintain profitability at approved margins on all accounts and service work. • Price jobs and contracts accurately; protect margin through disciplined quoting and scope management. • Coordinate with Accounts Receivable to ensure invoices are accurate, submitted promptly, and collected on time. • Monitor account payment status; actively follow up on outstanding balances and flag collection risks. • Prepare and present monthly territory reports covering revenue, pipeline, and profitability performance. Qualifications Required • Minimum 5 years of sales and account management experience in electrical services, industrial services, or a closely related trade. • Hands-on electrical experience required — must understand electrical systems, maintenance, and service delivery at a working level. • Proven ability to manage and develop a field team of five or more technicians. • Demonstrated sales track record: new business acquisition, contract renewals, and account growth. • Experience managing profitability and pricing in a service business environment. • Strong interpersonal, communication, and negotiation skills. • Proficiency with CRM software and field service management tools. • Valid Texas driver’s license; willingness to travel throughout assigned territory regularly. Preferred • Existing book of business or established customer relationships in Houston, San Antonio, Austin, San Marcos, or DFW. • Experience selling into or servicing manufacturing, food and beverage, or aviation facilities. • Electrical contractor license or TDLR electrician license (Texas). • Bachelor’s degree in Business, Engineering, or related field. • Knowledge of NEC codes, OSHA electrical safety standards, and industrial electrical systems. • Familiarity with service contract pricing, maintenance agreements, and labor rate structures. Target Industry Sectors Account Managers will develop and manage accounts across all the following sectors within their assigned territory: • Manufacturing (general industrial, process, heavy equipment) • Food & Beverage (processing facilities, cold storage, distribution centers) • Aviation (airports, MRO facilities, hangars, FBOs) • Commercial & Industrial (office complexes, warehouses, data centers) • Other industrial sectors as identified within each territory What We Offer • Competitive base salary with uncapped commission structure. • Performance bonuses tied to territory revenue and profitability goals. • Company vehicle or vehicle allowance. • Comprehensive health, dental, and vision benefits. • 401(k) with company match. • Generous PTO policy. • Ongoing technical and sales training. • Clear growth path to Regional Manager as territories expand.