Customer Success & DevOps Engineer

The role

• We’re evolving live production and playout operations across
• newsrooms, sports, and 24/7 channels
• by fusing traditional broadcast engineering with modern DevOps and cloud/SaaS operations. You’ll be a hands‑on expert who can
• design, deploy, automate and support
• mission‑critical workflows, from studio to edge to cloud, with a relentless focus on uptime, performance and customer success. This role bridges
• broadcast engineering expertise

with

• deep platform operations
• for AMPP.local deployments. You will support the Kubernetes-based control layer, its lifecycle, and its resilience. You’ll ensure
• live news, sports, and playout workflows
• run flawlessly while maintaining the underlying infrastructure that powers them.
• The role requires regular local travelling to our clients' sites.
• What you’ll do
• Broadcast and Devops engineering (news, sport, playout)
• Implement, and support
• live news and sports production
• workflows (ingest, studio, replay, graphics, playout automation) across SDI and IP (SMPTE 2110/2022-6).
• Configure and troubleshoot
• playout systems
• , SCTE triggers, branding, captions, and loudness compliance.
• Produce deployment documentation and operational runbooks for hybrid and on-prem AMPP environments.
• DevOps & Platform Ownership (AMPP.local)
• You are the
• operator of the control plane

and responsible for its health, security, and availability

Linux & OS-Level Responsibilities

• Install and harden Linux OS (Ubuntu or equivalent) on control-plane and node systems.
• Manage disk partitioning, LVM volumes, file systems, and log rotation to prevent disk saturation.
• Maintain DNS, NTP, hostname configs, and secure SSH key-based access for automation.

Kubernetes (K3s) Control Plane

• Deploy and initialize the AMPP.local K3s cluster (control plane setup).
• Perform AMPP.local upgrades, including Kubernetes component updates.
• Manage and rotate platform certificates to prevent expiration or security failures.
• Monitor and recover the
• etcd datastore
• ; maintain kubelet and containerd services.
• Respond to pod crashes, failed scheduling, and manage persistent storage provisioning.
• Administer network policies, service routing, and RBAC for both Kubernetes and OS-level accounts.
• Test failover between cluster nodes for high availability.

Monitoring & Observability

Operate and maintain the

Prometheus/Grafana

and

Kibana

• stacks (provided but unsupported by GV).
• Ensure metrics collection, alerting, and log integration into broader observability pipelines.

Backup & Recovery

• Script and schedule full system backups using
• dump

and

• LVM snapshots
• .
• Securely offload backups and regularly test restoration procedures, including GRUB reinstall and partition recovery.

Security & Updates

• Apply OS-level patching, rebuild initramfs, and reinstall bootloaders as needed.
• Enforce secure separation of user accounts and access policies.

AMPP Node Responsibilities

• Maintain Linux OS and runtime environments on media-processing nodes.
• Monitor CPU, disk, network, and temperature for low-latency, high-availability performance.
• Troubleshoot connectivity and system-level issues.
• What you’ll bring
• Strong Linux administration and troubleshooting skills.
• Kubernetes (K3s) expertise: cluster lifecycle, etcd recovery, RBAC, persistent volumes.

Familiarity with

RabbitMQ

,

MongoDB

• , scripting (Bash, Python), and automation tools (Ansible, Terraform).
• Networking knowledge (Cisco): multicast, QoS, VPN, routing.
• Broadcast domain knowledge: newsroom workflows, sports live production, playout systems.

Qualifications

• Bachelor’s degree in Computer Science, IT, or equivalent experience.
• 5–8+ years in broadcast engineering and/or DevOps for live production.
• Ability to participate in on-call rotation and travel within APAC.