Senior Driver Operations Executive

What You Will Deliver

Driver Lifecycle Optimization

You will support the development of strategies and execute daily measures for the driver lifecycle—including acquisition, activation, retention, and reactivation—to help maintain a steady and healthy driver supply.

Surcharge and Subsidy Implementation

You will assist in coordinating platform surcharges and subsidy mechanisms, ensuring they are executed effectively and in a timely manner to balance marketplace supply.

Driver App & Experience Enhancement

You will act as the go-to expert for the driver app journey. By regularly testing and experiencing the app firsthand, you will provide feedback to improve the visual flow and design, helping to deliver a seamless and intuitive experience for our drivers.

Operational Insights

You will monitor daily operational trends and analyze data to provide performance insights and helpful updates to the Senior Operations Manager.

Day-to-Day Operations

You will handle essential daily administrative tasks to ensure smooth, efficient marketplace operations.

Who You Are

• 2+ years of working experience, ideally within operations, platform-based businesses, or the logistics sector.
• Good written and verbal communication skills in English and Cantonese/Mandarin.
• Enjoy working with data to identify operational gaps, with a natural curiosity to dig into the details and find the root causes of issues.
• A practical, execution-oriented mindset with the ability to balance daily deliverables against broader driver lifecycle goals.
• A self-motivated team player who communicates clearly, takes responsibility for your tasks, and drives things forward.
• Familiar with using AI tools or automating daily workflows to boost efficiency is a great plus.