Operations Executive (Customer Service)

What You Will Deliver

• To handle incoming calls and requirement from customer and driver
• Support day to day operation of billing and revenue management
• To be responsible for order taking and driver co-ordination
• Solve problems and analyse information accurately with appropriate speed
• Handle and respond to customer enquires
• Assist manager to execute daily operations to achieve the monthly and quarterly KPI and business results in the department

Who You Are

• Diploma/Degree in related field with work experience will be an advantage but not essential
• Minimum 1 year relevant experience in Insurance / Customer Service / hotline service (preferred)
• Enthusiastic about logistics, technology, and e-commerce
• Strong problem-solving skill and results oriented
• Good command of both written and spoken English and Chinese
• Proficient in MS office, particularly in Word and Excel
• Proficient in Chinese and English typing
• Ability to work positively and confidently within a team or independently
• Self-starter, passionate to drive new things and independent in delivering business results are essential
• Candidates with prior. experience in the logistics industry will be considered as Senior Operations Executive

What We Offer

• Clear growth path
• Casual working environment
• Food, drinks, and beer on tap
• A multi-cultural team
• A company provides casual, flexible, and pet friendly working environment
• A company promotes learning, continuous improvement, and personal growth