Customer Success Manager

Job Summary

Praxis Tech Ltd is seeking a proactive, client-focused Customer Success Manager to build and nurture strong relationships with our client portfolio. In this role, you will serve as the primary point of contact, ensuring customers effectively leverage our platform to achieve their business objectives. You will play a key role in driving client satisfaction, retention, and growth through strategic engagement and ongoing support.

Key Responsibilities

• Build and maintain strong relationships with assigned client accounts.
• Engage regularly with clients to understand their business needs, goals, and strategies.
• Identify opportunities for clients to maximize the value of Praxis Tech’s software and services.
• Deliver onboarding and training sessions to support effective platform adoption.
• Communicate product updates and coordinate training on new features.
• Promote awareness of product capabilities, new releases, and service offerings.
• Ensure high levels of customer satisfaction through timely support and issue resolution.
• Manage the end-to-end onboarding process for new clients, ensuring a seamless experience.
• Act as a client advocate by gathering and sharing feedback with internal teams.
• Collaborate cross-functionally to resolve client concerns efficiently.

Required Qualifications

• Proven experience in Customer Success, Account Management, or a related role.
• Excellent communication and interpersonal skills, with the ability to build lasting client relationships.
• Strong problem-solving skills and a proactive, solution-oriented mindset.
• Ability to understand and clearly explain technical software features.
• Experience with client onboarding and delivering training sessions.
• Strong customer focus with a commitment to delivering exceptional service.
• Fluency in English (written and spoken).