Commercial Account Manager (Contractual)

About Us

Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.

Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.

Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

What you will do

• Grow new acquisitions and existing customer business within assigned SMB territories: Saudi Arabia and Pakistan.
• Be accountable for monthly revenue goals through deal qualification, prior customer engagement, and value-based positioning of Sophos solutions.
• Understand end-to-end deal flow processes, including the roles and responsibilities of cross-functional support teams, to quickly resolve issues.
• Ensure quotes and other sales-related tasks are processed in a timely, efficient, and accurate manner while maintaining compliance with internal policies.
• Use Clari and Power BI tools to manage the weekly sales funnel and assigned sales metrics.
• Communicate effectively and efficiently with customers, partners, and distributors to progress assigned tasks.
• Achieve agreed quarterly sales goals and performance indicators, including daily standards for the number of tasks handled and closed.
• Effectively communicate with Sophos prospects and customers using phone, email, LiveChat, SMS, and Sales Engagement tools.
• Add value to the channel business through best-in-class partner support, driving new logo and cross-sell campaigns with a strong growth mindset.

What you will bring

• Up to 4 years of total work experience.
• Experience in SMB new acquisition, cross-sell, and renewals within assigned SMB territories.
• Experience using AI to drive quality customer conversations and improve productivity.
• Experience handling the Middle East region.
• Experience using Clari, Salesforce, and Power BI will be an added advantage.