Branch Manager

• Exciting Opportunity: Branch Manager Position at Family Resource Home Care!
• We are currently hiring a

Branch Manager

for our

Walla Walla

office! At Family Resource Home Care, we provide assistive and personal care services to our clients in their homes, supported by our award-winning team of caregivers.

As the Branch Manager, you will

Supervise and Develop Staff

Train and support branch administrative staff to ensure optimal performance.

Act as Main Point of Contact

Manage all HQ communications, including billing and payroll audits.

Ensure Compliance

Train branch staff on company policies and procedures to comply with all state and federal regulations.

Perform Client Assessments

Conduct intakes, assessments, care planning, and ongoing supervision as needed.

Assist Staffing Supervisors

Help schedule caregivers with clients as needed.

Conduct Quality Audits

Perform periodic audits to ensure thorough documentation and follow-up.

Promote Satisfaction

Strive to achieve high satisfaction levels among clients and employees.

Resolve Concerns

Work with office staff to address escalated client or caregiver issues.

Align Marketing Efforts

• Ensure marketing strategies align with branch capacity and goals.
• And More!

Minimum Qualifications

Education

Bachelor’s degree (or extensive industry and management experience).

Experience

2-5 years of managing a team of 5 or more individuals.

Skills

Strong customer service, communication, problem-solving, and attention to detail.

Technical Proficiency

Proficient in Microsoft Office (Word, Excel, PowerPoint).

Preferred Qualifications

Experience in Home Care

Background in a home care and/or healthcare setting (preferred but not required).

Healthcare Management Degree

Helpful for understanding industry standards.

Work Schedule

Our

Walla Walla

office is a vital part of our company. Typical office hours are Monday - Friday, 8 AM - 5 PM. However, you will oversee operations that run 24/7, so occasional evenings and weekends may be required. Work primarily takes place in an office setting, but occasional visits to client homes, partner facilities, or conferences may be necessary. Ongoing community marketing efforts will also require driving.

Pay Range: $80,000 - $80,169.00 / Yr

What We Offer

Unlimited PTO

Enjoy the flexibility to take the time you need for rest and rejuvenation.

11 Paid Holidays

Celebrate holidays with family and friends without worry.

Comprehensive Insurance

Medical, dental, vision, and prescription options to keep you and your family healthy.

Company-Paid Life Insurance

Peace of mind with our company-paid life and AD&D insurance.

401(k) Plan

Secure your financial future with our retirement plan, including company matching.

Health Savings Account

Manage your healthcare costs effectively.

Employee Assistance Program

Support for personal and professional challenges.

Work Equipment

Company-provided computer and office setup.

Ongoing Development

Participate in weekly training meetings, annual summits, and continuous coaching.

Bonus Program

Opportunity to earn bonuses based on performance.

Comprehensive In-Person Training

– New hires complete hands-on training in Seattle as part of our onboarding program. Travel expenses, including airfare, hotel accommodations, meals, and stipend, are fully covered by the company.

If you’re ready to lead a dedicated team and make a meaningful impact in the community, we’d love to hear from you!