Deskside Technician I

Stefanini has a Deskside Technician position in Whitehall, MI. We are looking for someone who is a self-starter, has excellent customer service and strong MS Office skills; including Office 365 is a must. The position will require an individual to solve customer support issues by visiting the end-user's location. The technician will be located at the customer's facility providing support in an office or manufacturing environment that will consist of standard PC hardware and software troubleshooting.

REQUESTED QUALIFICATIONS

• 2+ years of experience providing desk side support.
• Excellent troubleshooting skills including: hardware, software, printing, networking, file shares, etc.
• Proficient in the latest Microsoft Office Applications (Office 365)
• Remedy Software or related ITSM ticketing tool experience - Remedy preferred
• Printer support can include barcode printers, various types of scanners (mainly HP and Sharp)
• Ability to resolve Windows7 Operating System Issues and Errors
• Network troubleshooting skills and knowledge (mainly Cisco)
• Understanding of Symantec Virus Scan software
• Customer infrastructure support (wiring and connectivity)
• Proficient in Microsoft Active Directory
• Ability to maintain and abide with compliance activities driven from a central compliance group
• Experience with computer asset tracking and lease management
• Working knowledge of Cisco devices/networking is preferred
• Some experience with support and administration of telephones (PBX system and/or VoIP system).
• Ability to communicate technical information to non-technical audiences
• Strong sense of customer service
• Good organizational skills
• Excellent Verbal and Written Communication Skills
• Ability to sift through technical issues and know what to do next and/or when to escalate for help
• Technical degree or equivalent end-user supporting experience
• Ability to multi-task
• Team-oriented / team player / ability to share ideas as well as listen to ideas
• Ability to walk and bend and perform labor-related duties of connecting computer equipment
• Ability lift up to 50 lbs. when moving electronic equipment

Contract