Customer Support Agent (Bilingual – Arabic & English)

We are seeking a bilingual Customer Support Agent to join our team. The ideal candidate will handle customer inquiries via email and WhatsApp , using Zendesk as the main support platform. You will be the first point of contact for customers, ensuring smooth communication, quick resolutions, and a high-quality support experience.

Key Responsibilities

• Respond to customer inquiries promptly via email and WhatsApp .
• Troubleshoot and resolve product-related issues or escalate them to the technical team.
• Manage and track tickets through Zendesk .
• Create and maintain a knowledge base, canned responses, and FAQs.
• Collect customer feedback and report recurring issues to management.
• Ensure customer satisfaction through empathetic, solution-driven communication.

Requirements

• Fluent in Arabic & English (written and spoken).
• 1–3 years of experience in customer support (SaaS or tech product experience is a plus).
• Familiarity with Zendesk or similar helpdesk/ticketing systems.
• Excellent communication, problem-solving, and multitasking skills.
• Comfortable working in a fast-paced and technology-driven environment.