Customer Success Consultant (RAMS)

WeconnectU is a proudly South African SaaS company building intelligent software for the property management industry. We provide seamless onboarding processes, ongoing training, and expert support services, all anchored in a customer-first mindset. As one of the fastest-growing tech companies in the country, we're positioned at the forefront of digital transformation in the sector. We foster a culture of ownership, innovation, and continuous development — helping every team member grow into the best version of themselves.

We’re looking for a self-motivated, detail-oriented Customer Success Consultant with strong rental experience . The ideal candidate will be passionate about property management and software solutions, and eager to help our clients succeed by understanding and using our tools effectively.

Key Responsibilities

• Build deep knowledge of WeconnectU’s product offerings to support and guide clients effectively
• Deliver product training and support to clients tailored to their unique business needs
• Promote software adoption by helping clients explore and apply solution capabilities
• Provide expert advice based on rental industry knowledge and software best practices
• Handle and interpret large volumes of data accurately and efficiently
• Maintain high-quality communication with clients via phone, email, and virtual sessions
• Collaborate with internal teams to identify client needs and product improvement opportunities
• Strong rental property management experience
• Sound understanding of rental legislation and basic accounting principles (beneficial)
• Proven technical aptitude to learn and explain software functionalities
• Excellent verbal and written communication skills
• Advanced Microsoft Excel proficiency
• Ability to train and educate clients effectively
• Strong attention to detail and organisational skills
• Self-driven, able to manage time and priorities independently
• Comfortable working under pressure and adapting to change Passion for staying current with technology trends and industry developments