Platform Support Specialist

Are you customer-focused, digitally savvy, and excited by the future of underwriting? We are seeking an enthusiastic and proactive Platform Support Specialist to join our Connect Platform team in Melbourne and support CFC’s growing digital distribution strategy. About the roleReporting to the Platform Support Manager, you’ll be a core member of CFC’s platform team — a critical and fast-growing function responsible for increasing the proportion of business written through online <channels.In> this role, you’ll support the end-to-end underwriting process on the platform, engage directly with brokers, and play a key role in delivering an exceptional digital broker experience. You’ll manage live chat interactions, respond to enquiries, support underwriting referrals, and ensure policies and documentation are issued accurately and efficiently. Working in a multi-disciplinary environment where underwriting and technology come together, you’ll be exposed to a dynamic and evolving area of the business, with challenges and opportunities not typically found in traditional underwriting roles.