Customer Care Manager (m/w/d) für Frankreich

Ihre Aufgaben

Act as the primary point of contact for

France

• – speaking
• customers, ensuring high-quality support and service.
• Support vacation replacement
• .
• Address customer
• e
• nquiries related to products, installation, cleaning, and maintenance, providing accurate and timely information.
• Build and maintain strong relationships with customers, fostering loyalty and trust.
• Resolve customer issues promptly and effectively in collaboration with internal teams.

Identify

• new business opportunities and support the Sales Representatives in qualifying leads and setting appointments.
• Promote new product ranges and ensure customers are informed of updates and promotions.
• Independently manage and nurture relationships with smaller customer accounts to ensure satisfaction and
• identify
• growth opportunities.
• Process customer orders from receipt to delivery, ensuring accuracy and efficiency.
• Work closely with supply chain and warehouse teams to manage deliveries and resolve logistical issues.
• Track order status and proactively communicate updates to customers and Sales Representatives.
• Handle complaints related to deliveries, ensuring swift resolution in partnership with Technical Services.

Maintain

• accurate
• records in the CRM system, ensuring customer interactions and data are
• up-to-date
• .
• Assist with CRM-related tasks for the Sales team, such as lead processing and customer documentation.
• Suggest and implement system improvements to enhance service delivery and efficiency.

Ihr Profil

Fluent in French and English (written and spoken).

Demonstrated

• expertise
• in customer service and sales support roles.
• Strong communication
• and interpersonal skills, with the ability to foster positive relationships.
• Excellent organi
• s
• ational and problem-solving abilities.
• Experience with CRM systems and
• proficiency
• in office tools such as Outlook, Excel, and Word.
• Experience with ERP systems,

Dynamics 365 Business Central

• preferred
• .
• A proactive and motivated mindset with a commitment to delivering excellence.
• Ability to thrive under pressure and adapt to a fast-paced environment.
• Strong team
• player with the
• capacity
• to work independently when
• required
• .