Sr. Consultant - Citrix Job

Experience 5-8 Years Job Description ROLE AND RESPONSIBILITIES: Design catalog provisioning strategies. Troubleshoot complex performance bottlenecks. Automate routine maintenance tasks. Mentor junior helpdesk engineers. Lead P1/P2 to resolution Driving key KPI improvement month on month Drive Knowledge Management , Process management, Client sign off Drive Key initiatives, CSIP, Automations , Customer Value additions Drive Ticket Reduction, Effort Reduction, Lead Client discussion on Key initiatives driving and outcomes Lead MSR/QBR , drive Ops as per Client Sensitivities and Priorities Understanding of Benchmarking , Best practices as per industry standard and peer companies which can be driven in the area assigned Understanding and adopting AI in the area of operation and able show value addition to client. Drive CSAT and TCSAT >4.5 /5. QUALIFICATIONS AND EDUCATION REQUIREMENTS: Bachelor’s degree. 8+ years infrastructure experience. Citrix Certified Expert (CCE-V). Candidates who are confident of clearing extensive Background verification till previous Organization only shall apply. PREFERRED SKILLS: Microsoft Certified Azure Administrator. ITIL foundation certification. Experience with Office 365. BEHAVIORAL ATTRIBUTES: Strategic forward thinker. Strong consensus builder. Decisive crisis manager. Required Technical/ Functional Competencies PRIMARY SKILLS: Deep understanding on Citrix DaaS architecture. Citrix Studio and Director. Profile Management (FSLogix). Advanced PowerShell automation. Azure/AWS cloud integration. Fluent in English, in both oral and written communication Willingness to do US Shift, ability to working from office is preferred, location will be city with Yash Office. DESIRABLE SKILLS: Citrix ADC (NetScaler) configuration. Hypervisor management (ESXi/AHV). Master image optimization. Performance monitoring (SysTrack/ControlUp). Required Behavioral Competencies Accountability: Takes ownership for and ensures accuracy of own work, meets deadlines, and asks questions about possible gaps to ensure clarity of ownership. Agility: Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization. Collaboration: Participates in team activities and reaches out to others in team to achieve common goals. Customer Focus: Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time. Communication: Effectively communicates in written and oral form, well-organized thoughts to others. Speaks openly and honestly with all employees. Drives Results: Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets. Certifications Mandatory: CA, AZ104, MCSA, Business Intelligence Development Certification, Microsoft Certified Azure AI, Azure Data & Azure Administrator; Desirable: OCP, CCP/Yash defined course, Administration level Certification of any Storage Tool/Backup Tool Mandatory: ITIL V4 Foundation NCA - Nutanix Certified Associate