Manager - IP Operations

Job Purpose The role will be responsible for ensuring service up time, maintain SLA and execute Service improvement plan for complete Mumbai IP network Key Result Areas/Accountabilities Key Accountabilities: Thorough understanding of IP Packet flow, OSI layers Out of box thinking and excellent problem solving skills during troubleshooting, Able to handle tremendous work pressure Overall knowledge of service layer on CEN, IPRAN and FLDS Command level Hands on experience on Cisco (920/903/7xxx) , Nokia (72XX, IXR ), ECI (1300/1050/1800) and Juniper routers . In depth knowledge of IP Protocols: ISIS, OSFP, BGP, MPLS, L2/L3 VPN, Understanding of Access, PRE-AGG, AGG and core network in terms of services and connectivity Understanding of 2G/3G/4G Knowledge on MSC, MGW, RNC, MME, SGW, OSS, STP, PACO, MPBN connectivity with IP network at CORE and pre-agg MPLS Traffic Engineering, LDP, RSVP, Segment Routing Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP) Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP) Wireshark analysis and packet capture To assign quality tasks to vendors/ engineers/ managed partners for meeting best results. Evolve SLA and KPI driven operations across circles to provide best in class customer experience for Business team on Service ops Domain. Core Competencies, Knowledge, Experience 4 to 10 Years’ experience in the field of IP Networking Demonstrate experience of working in Telecom Service delivery function. Experience with Data Networking platforms and Enterprise products & Services. Vendor governance / resource utilization. CCNA is must in R&S , CCNP –preferred Must have technical / professional qualifications B.E Effective communication and interpersonal skills Proactive in approach with positive attitude Able to handle pressure Balanced in handling emergencies. Experience in virtual team management Good Stakeholders Management skills to interface with Vendors and partners