BUSINESS PROCESS ANALYST II

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview Develops and deploys procurement processes and systems, ensures compliance in audits, and runs reports on procurement-related data. Job Requirements Position Overview The Business Process Analyst will focus on three key areas: contract management, e-Catalogue administration, and end-user support. The role requires close collaboration with global procurement stakeholders, vendors, IT teams, and internal users to ensure efficient, compliant, and user-friendly operations. Key Responsibilities Process Execution & Operational Support • Support end-to-end contract processing activities within PSC scope, including contract creation, validation, execution, and repository maintenance • Manage and maintain e-Catalogues in ERP systems, ensuring accuracy, completeness, and timely updates • Ensure compliance with procurement policies, procedures, and audit requirements • Perform data validation and quality checks for procurement-related data and content System & Process Support • Act as a key support for e-Catalogue-related PR/PO issues, including troubleshooting user issues and ensuring correct catalog usage • Support procurement systems (e.g., SAP, e-Catalogue platforms, DocuSign COUPA-Aquiire, ServiceNOW, or similar tools) in collaboration with IT and procurement teams • Identify process gaps and inefficiencies and contribute to continuous improvement initiatives • Support testing and implementation of system or process changes when required User Support & Training • Act as a point of contact for user inquiries related to procurement processes, contracts, and e-Catalogues • Provide timely and effective resolution to user queries with a defined SLA response time within 2 working days • Develop and deliver user training sessions and materials (guides, SOPs, FAQs, etc.) • Promote best practices and proper usage of procurement tools and processes Collaboration & Continuous Improvement • Work closely with global Procurement teams, Legal, IT, and vendors to resolve issues and improve process efficiency • Support the development and maintenance of Standard Operating Procedures (SOPs) • Contribute to process standardization and automation initiatives • Support internal reporting and tracking of operational metrics where applicable Qualifications • Bachelor’s degree in business administration, Supply Chain, Finance, or related field • 2–4 years of experience of experience in indirect procurement, shared services, or similar operational environment • Familiarity with SAP PR/PO processes and sourcing workflows, particularly in an e-Catalogue-enabled environment • Experience with e-Catalogue management and/or contract administration is highly preferred • Experience working in a multinational or shared service environment is preferred Language Requirements • Fluency in English and Chinese (Mandarin) – both written and spoken is mandatory • Japanese language skills are a strong plus Technical Skills • Experience with SAP (PR/PO), COUPA, S/4HANA preferred • Familiarity with procurement tools such as e-Catalogue platforms, DocuSign or equivalent • Proficiency in MS Office (Excel, PowerPoint, Outlook) • Strong data handling and analytical skills Business Competencies • Strong attention to detail and process discipline • Agile and flexible mindset, able to adapt to evolving priorities and business needs • Ability to work effectively under pressure and manage multiple priorities in a fast-paced or ambiguous environment • Strong sense of ownership and accountability, with willingness to actively support team and manager objectives • Problem-solving mindset with a proactive and solution-oriented approach • Ambitious with high potential for growth, demonstrating initiative and continuous improvement mindset What your background should look like Generally requires Bachelors degree in appropriate field or local equivalent with a minimum of 3 years of progressively responsible professional level experience Competencies Values: Integrity, Accountability, Inclusion, Innovation, Teamwork