Regional IT Operations Officer (Korean only)

🔔 고용 및 소속 안내 해당 포지션은 Shiseido Asia Pacific (SAPAC) 소속으로 입사하게 되며, 근무지는 Shiseido Korea 본사입니다. 본 채용은 Shiseido의 Global ICT 통합 전략(Global One ICT Strategy)에 따라 진행되며, 세부 고용 조건은 면접 및 오퍼 과정에서 안내드릴 예정입니다. MAIN PURPOSE • Manage service delivery primarily for Microsoft 365, Active Directory, DNS, and VPN across the APAC region. • Design and implement Microsoft 365, IT infrastructure, VPN solutions, and operational security frameworks. KEY RESPONSIBILITIES Microsoft 365 Platform Engineering • Exchange Online: Configure mail flow rules, anti-spam policies, mailbox permissions, and hybrid mail setups. • Microsoft Teams: Manage Teams policies, voice configurations, federation settings, and app permissions. • SharePoint & OneDrive: Administer site collections, sharing policies, storage quotas, and data governance. • Intune & Endpoint Manager: Deploy device compliance policies, app protection policies, and manage Windows Autopilot provisioning. • PowerShell Automation: Develop scripts for bulk user provisioning, license assignment, and reporting across Microsoft 365 services. • Security & Compliance (Microsoft Purview): Configure DLP policies, sensitivity labels, retention policies, and audit logging. Palo Alto Prisma Access & Secure Access Management • Prisma Access SWG: Configure URL filtering, SSL inspection, bandwidth control, and threat protection policies. • Prisma Access ZTNA: Design application segmentation policies, connector deployments, and access control rules. • Authentication & Identity Integration: Integrate Strata Cloud Manager with Azure AD to enable SAML-based SSO and enforce conditional access policies. • Policy Management: Create granular access policies based on user identity, device posture, and location. • Monitoring & Troubleshooting: Utilize Strata Cloud Manager for troubleshooting, including packet capture analysis and fault isolation across Prisma Access and related network components. Security & Compliance • Implement conditional access policies by combining Microsoft 365 and Prisma Access signals to enforce zero-trust principles. • Monitor Microsoft Defender for Office 365 and Prisma Access Threat Insights for malware, phishing, and data exfiltration attempts. • Conduct regular security assessments and penetration testing of cloud and VPN configurations. • Ensure alignment with ISO 27001, NIST, and GDPR/PDPA compliance frameworks. Operational Support & Documentation • Provide Tier 2/3 support for escalated incidents related to Microsoft 365 and Prisma Access services. • Maintain detailed runbooks, architecture diagrams, and change logs for all configurations. • Collaborate with SOC and NOC teams on incident response and threat hunting activities. Continuous Improvement • Identify opportunities to optimize services and enhance the overall user experience. • Implement automation and self-service solutions where applicable. Ad hoc Support • Perform additional tasks assigned by supervisors or management as needed. REQUIREMENTS • Bachelor’s degree in Information Technology, Computer Science, or a related field. • 3–5 years of hands-on experience with Microsoft 365 and Palo Alto Prisma Access technologies. • Proficiency in PowerShell, JSON/YAML (for policy scripting), and cloud networking concepts. • Certifications such as MS-500, SC-300, Prisma Access SASE Administrator (PASA), or PCNSA are preferred but not mandatory. • Strong analytical, documentation, and communication skills. • Experience managing services across diverse environments, including corporate offices, warehouses, and manufacturing plants. • Excellent communication, leadership, and stakeholder management skills. • Ability to travel within the APAC region as required. #LI-DNI