Importation Supervisor

Import Operations Management Lead and supervise daily import operations to ensure shipments are processed accurately and delivered on time . Monitor shipment status from origin to final destination and proactively resolve operational issues. Manage escalations related to shipment delays, damages, missing documents, or customs clearance issues. Develop and implement import strategies to improve operational efficiency . Documentation Management Oversee and directly handle preparation, verification, and processing of import documentation Ensure accuracy and completeness of documents before customs clearance. Maintain proper records and document control procedures. Customs Compliance & Regulatory Control Ensure full compliance with customs regulations, import laws, trade policies, and company procedures. Review customs declarations, import permits, HS classifications, duty calculations, and related documentation. Maintain close communication with customs authorities and government agencies when required, particularly during customs valuation and price consultation processes. Monitor regulatory changes and implement necessary operational updates. Vendor & Stakeholder Management Manage relationships with freight forwarders, shipping lines, customs brokers, and transportation providers. Monitor service performance and ensure compliance with agreed service levels (SLAs). Evaluate logistics service providers and support tendering, carrier selection, and rate negotiation activities in collaboration with HQ and Regional teams. Resolve escalated issues with external vendors and internal stakeholders. Risk Management & Claims Control Manage cargo claims related to shortages, damages, or transportation incidents. Identify operational risks and implement preventive actions to minimize disruptions. Ensure proper corrective and preventive actions (CAPA) are implemented for recurring issues. Master Data & System Management Maintain the accuracy and integrity of SAP master data, including materials, SKUs, vendors, brands, and logistics-related parameters. Support system enhancement, data governance, and process digitization initiatives. Cost Control & Financial Administration Monitor import-related costs including freight, duties, taxes, demurrage, detention, and brokerage charges. Prepare and manage annual budgets for import-related expenses and cargo insurance . Verify payment transactions and ensure accuracy of import costs. Identify cost-saving opportunities while maintaining service quality and compliance. Drive logistics cost optimization initiatives. Performance Monitoring & Reporting Track KPIs related to: On-time shipment arrival Customs clearance performance Documentation accuracy Logistics costs Prepare operational and management reports. Analyse trends and implement corrective actions to improve service quality and efficiency. Process Improvement Identify operational bottlenecks and implement process improvements. Standardize import procedures and workflows. Support automation and digitalization projects within import operations. Drive continuous improvement initiatives to increase efficiency and reduce cycle times. Team Management Allocate workloads and monitor task completion to ensure operational efficiency. Conduct performance reviews and monitor team productivity. Cross-functional Coordination & Support Provide support to various brands and efficiently handle cross-functional requests. Perform additional logistics tasks as assigned by Head of SCM .