Guest Services Manager | Full-Time | Moody Center

The Guest Services Manager is responsible for providing exceptional experiences to our guests, employees, and stakeholders. This position will lead efforts in training over 200 Guest Services Representatives; creating training programs, including overseeing all guest communication and feedback, including inquiries, concerns, and guest resolution; and event supervision. The goal is to ensure we become and remain the industry standard for excellence and ensure all our guests and staff have exceptional experiences.