Product Designer (chatbot)

• Kyivstar.Tech is looking for a Product Designer to join our product team working on a large-scale Web SaaS CRM
• platform.
• This role is not only about designing screens. We are looking for a strong product-minded designer who can work in
• discovery, frame problems, challenge assumptions, build scalable UX concepts, and help the team turn complex business
• processes into clear, flexible, and technically viable product solutions.
• You will work in a cross-functional environment side-by-side with Product Owners, Business Analysts, Engineers, QA, and
• other stakeholders. The product serves different business contexts, user roles, workflows, and operational scenarios, so
• we need someone who can think beyond a single client request and design solutions that can scale across multiple
• companies, domains, and use cases.
• About us
• Kyivstar.Tech is a Ukrainian hybrid IT company and a resident of Diia.City. We are a subsidiary of Kyivstar, one of Ukraine’s
• largest telecom operators.
• Our mission is to transform lives in Ukraine and beyond by creating innovative technological solutions that unleash the
• potential of businesses while meeting the evolving needs of users.
• With over 500 specialists working across diverse domains — from mobile and web solutions to the design, development,
• support, and maintenance of high-performance systems — we are committed to driving meaningful change.
• We embrace an entrepreneurial culture that fosters continuous growth, challenges conventional thinking, and inspires the
• creation of transformative products.
• What you will do

• Act as a product designer within a cross-functional full-stack product team, contributing to team-level outcomes

and shared KPIs

• Lead the design process in discovery: from problem framing and task clarification to hypotheses, concepts,

validation, and delivery

• Translate complex business processes into scalable UX solutions for a Web SaaS CRM platform
• Design interfaces for multi-step workflows, admin panels, configuration flows, tables, roles, permissions, and

operational scenarios

• Think beyond a single use case or client request and design solutions that can work across different companies,

industries, and business models

• Build abstractions from specific business cases and turn them into reusable, flexible product patterns
• Challenge requirements and product assumptions by asking “what if” questions: what happens if there are 10

options, 100 scenarios, different user roles, or another business process

• Conduct user research, stakeholder interviews, contextual inquiries, and workflow analysis to uncover user needs,

business logic, constraints, and friction points

• Develop hypotheses and validate them through prototypes, usability testing, analytics, and iterative feedback
• Collaborate closely with engineers to understand technical constraints, implementation logic, APIs, frontend

limitations, and system dependencies

• Prepare clear design documentation that helps engineers understand not only how the interface should look, but

why it should work this way

• Apply existing design system components and patterns; contribute to the growth of Kyivstar’s corporate design

system when existing solutions are insufficient

• Use product analytics and qualitative feedback to evaluate the impact of design decisions and improve usability,

efficiency, and scalability

• Provide design QA during implementation to ensure that delivery matches both visual quality and product intent
• Optionally use AI-based tools, prototyping tools, low-code/no-code, or vibe-coding approaches to explore ideas,

• structure tasks, validate assumptions, or speed up design workflows
• Qualifications and experience needed

• Product design experience: 4+ years as a Product Designer, UX Designer, or similar role, preferably in SaaS, B2B,

B2B2C, CRM, support tools, communication platforms, or complex operational products

• Discovery maturity: ability to work with ambiguous problems, frame tasks, identify constraints, form hypotheses,

and shape product direction before moving into UI execution

• Systems thinking: ability to see a product as a system of roles, workflows, scenarios, permissions, configurations,

and business rules — not just as a set of screens

• Conceptual thinking: ability to move from a specific client request to a more abstract, scalable solution, and then

translate it back into a concrete interface

• Complex interface design: strong experience designing admin panels, dashboards, tables, multi-step flows,

• configuration interfaces, role-based experiences, or workflow-heavy products
• B2B / SaaS mindset: understanding of how products work for different companies, teams, roles, and business
• processes; ability to design for more than one customer context

• Technical understanding: solid understanding of how frontend development works, including responsive layouts,

• components, constraints, and modern web interface logic; basic knowledge of HTML/CSS concepts such as flexbox
• is a plus

• Collaboration with engineers: ability to discuss trade-offs, implementation complexity, technical limitations, and

product feasibility with developers

• Research and analytics: experience with qualitative and quantitative methods, including user interviews, usability

testing, workflow analysis, product analytics, and feedback synthesis

• Argumentation: ability to clearly explain and defend design decisions, compare alternatives, describe

consequences, and show why a particular solution is appropriate

• Critical thinking: ability to challenge requirements, avoid jumping to the first obvious solution, and consider edge

cases, future scaling, and long-term product impact

• Design systems: hands-on experience using and extending component libraries; familiarity with structured design

systems and Figma libraries

• Tools: strong proficiency in Figma and prototyping tools; ability to present design work clearly to stakeholders and

developers

• Communication: strong collaboration skills, comfort working in Agile/Scrum teams, and ability to communicate

• clearly in Ukrainian and English
• Nice to have

• Experience with CRM, customer support, contact center, communication, telecom, or enterprise workflow products
• Experience in modern SaaS startups or product companies where designers had broad ownership and direct

influence on product decisions

• Experience with AI-powered SaaS products or AI-based product workflows
• Previous frontend, business analysis, product management, or technical background
• Experience with low-code/no-code tools, vibe coding, AI prototyping, or prompt-based workflows
• Understanding of AI tools beyond surface-level usage: ability to use them critically, structure tasks well, and

recognize their limitations

• Experience designing products with integrations, APIs, automation flows, complex permissions, or multi-role user

• models
• You may be a good fit if you

• Do not wait for a perfect task description — you help shape the task yourself
• Ask strong “what if” questions before jumping into UI
• Can think about how one feature will work for different companies and business processes
• Are comfortable working with uncertainty, incomplete context, and complex constraints
• Can challenge product and technical stakeholders constructively
• Care about both product value and implementation feasibility
• Think in systems, patterns, scenarios, and long-term scalability
• Can explain not only what should be designed, but why it should work this way

This role may not be the best fit if you

• Prefer working only with fully prepared requirements and detailed specifications
• Focus mostly on visual UI execution without deeper product or UX ownership
• Avoid technical discussions with engineers
• Design only for the immediate task without considering future scalability
• Are uncomfortable challenging assumptions or defending your decisions
• Prefer narrow delivery tasks over Discovery, problem framing, and system-level thinking

What we offer

• Office or remote — it’s up to you.
• Remote onboarding
• Performance bonuses for everyone: annual or quarterly, depending on the role
• Learning opportunities through the company’s library, internal resources, and partner programs
• Health and life insurance
• Wellbeing program and corporate psychologist
• Reimbursement of expenses for Kyivstar mobile communication