Engineering, Client Response Technical Support, Analyst/ Associate, Singapore

Engineering, Client Response Technical Support, Analyst/ Associate, Singapore

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Singapore, Singapore, Singapore

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Opportunity Overview

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CORPORATE TITLE

Associate

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OFFICE LOCATION(S)

Singapore

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JOB FUNCTION

Help Desk User Support

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DIVISION

Engineering Division

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The External Client Digital Platform Support team provides technical support to external and internal clients (Institutional and Private Wealth) for the firm’s electronic trading and services platforms. The team is main point of contact for technology related aspects including, but not restricted to, authentication both static and secure, entitlements, navigation and internal trade flow issues. Platforms include, but are not limited to, Marquee, Goldman 360, Bloomberg, and Goldman Sachs Private Wealth Management. This is a global team with 24x7 support hours.

Principal Responsibilities

Technical platform support, access and entitlement administration, and client training for various client web platforms, desktop, and mobile applications such as:
Private Wealth Management client web
Electronic Trading proprietary and consortium applications
Goldman 360 Portal research and analytics

Marquee GS

Interact with external clients via incoming and outgoing telephone and email (and sometimes face-to-face)

Interact with internal clients and application development teams across Sales, Operations, Trading, and PWM teams

Coordinate seamless client coverage between Asia-Pac, EMEA, and Americans regions

Troubleshoot and escalate problems to stakeholders timely and as required

Follow-up on open issues through to resolutions

Identify enhancement and automation opportunities and facilitate inclusion in the application development

Project manage new business start-up initiatives

Adhere to firm’s compliance and risk management procedures

Perform statistical analysis and business reporting for marketing and sales teams

Qualifications, capabilities and skills

Basic knowledge of internet-based applications including Windows, Google, and iOS platforms

Basic knowledge of internet networks, firewall, security settings, and B2B connectivity

Proven experience in incident management experience, with the ability to effectively prioritize and handle multiple tasks in high-pressure situations

Ability to deliver superior professional service to internal and external clients

Strong organizational, communication, leadership, interpersonal and time management skills

Proactive, enthusiastic and team oriented within a global team

Proficiency in Mandarin, as the position will engage Chinese-speaking stakeholders on intricate matters of technical support, and English to ensure that policy documentation is translated correctly for regional requirements

Financial industry knowledge and experience is a plus

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

© The Goldman Sachs Group, Inc., 2023. All rights reserved.

Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

We Offer Best-In-Class Benefits

Healthcare & Medical Insurance

We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance.

Holiday & Vacation Policies

We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.

Financial Wellness & Retirement

We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities.

Health Services

We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.

Fitness

To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount).

Child Care & Family Care

We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.

Benefits at Goldman Sachs

Read more about the full suite of class-leading benefits our firm has to offer.

Learn More