CBS - COLLECTIONS ASSOCIATE

Be #InGoodHands with Metrobank! Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach! Position Title: Collections Associate (Midrange) Job Summary The jobholder performs collection activities for mid-range (30–59 days) past due accounts. He/She is responsible for achieving set targets, meeting team standards, and complying with policies and procedures. The position also assists the Collection Officer in monitoring the performance of external collection agencies through coordination, planning, and organizing to meet targets. He/She may also assist in motivating, monitoring, and disseminating information to the team. Specific Duties & Responsibilities Control delinquency of Mid-Range accounts Conduct telephone calls to follow up payments from delinquent cardholders Obtain additional information on delinquent accounts from Metrobank group and other sources Negotiate restructuring of delinquent accounts Evaluate payment proposals beyond guidelines and recommend approval/disapproval Assist collection agencies on payment inquiries, client information, and payment computations Minimize risk and credit losses Detect and block fraudulent accounts early and report to supervisor Block delinquent accounts to prevent further exposure Recommend accounts for early referral to collection agencies Address customer issues Process requests for updates (billing address, contact info) and forward to Collections Back Office Refer complaints such as: (Unposted/misposted payments, Incorrect transactions, Late/non-receipt of SOA, Failed debit arrangements, Fee reversals, Disputed transactions, Evaluate and recommend approval/disapproval of waiver requests Perform other functions Perform additional duties/projects such as: (BORC, BCP, Cost Champion, Corporate Correspondent, Line Trainer, e-Champ) Qualifications: Bachelor’s degree holder; preferably graduate of a business course Experience in banking or credit card collections is an advantage Good oral and written communication Proficient in MS Word, Excel, PowerPoint Willing to work overtime (including weekends/holidays) Willing to work on shifting schedules Willing to work onsite 100% Other Details: Rank: Rank and File Unit: Consumer Business Sector / Credit Operations Group / Collections and Recoveries Division Location: Pasay City