Telco Expert: Customer Lifecycle Management / Loyalty / CRM (m/f/d)

Your Tasks End-to-end lifecycle blueprint from onboarding to pre-renewal Definition of post-purchase and always-on campaigns Ownership of onboarding communication and feature education Development of cross- and upsell logic during contract life Coordination of implementation with campaign, digital, compliance, and country teams Alignment of lifecycle logic with proposition, retention, and CX/NPS insights Your Profile Degree in Business, Marketing, CRM, Digital Business, or similar Experience in lifecycle management, CRM, and customer engagement Translation of journeys into campaigns and communications Strong understanding of in-life value creation Strength in lifecycle and engagement management Solid understanding of campaign and communication logic Data-driven mindset Stakeholder management across markets and functions Structured, pragmatic execution About Us The Services & Solutions Team manages the portfolio of service products sold in all of MediaMarktSaturn retail channels and country portfolios. They lead the way in designing and selling solutions, that allows customers to make the most out of their technology. This role builds and owns the lifecycle blueprint from onboarding to pre-renewal and drives engagement, information, Service communication, and cross-/upsell during contract life. Our best solutions arise when diverse perspectives come together. Diversity is key to achieving our vision of becoming the Experience Champion in Consumer Electronics. We value diversity, promote equal opportunities, and foster inclusion – join our team! Additional Benefits Job Infos ​Location: Ingolstadt MediaMarktSaturn Retail Group Department: HQ - Services & Solutions Entrylevel: Professional Level Type of Employement: Full Time Working Hours: 37,5 Persona: Job Requisition HQ Employee Recruiter: Hanna Prüschenk Recruiter: Hanna Prüschenk