PSA

Major Responsibilities

Duties will vary by office according to need. Incumbents in this position will perform duties that support the efficient operation of a service office. Incumbents will perform some, but not all of the following regular service office functions.

1)Scheduling i. Schedules all new referrals with an Admitting and Primary nurse and communicates new patient to staff. ii. Confirms receipt of referrals. iii. Enters referrals into Encounter technology. iv. Maintains referral/log book. v. Communicates ordered disciplines to contracted therapy company/home health aid/Medical Social Worker. vi. Compiles and reports daily admission and visit numbers. vii. Maintains transfer logbook. viii. Maintains/Confirms all visits on WAR sheets. ix. Completes change of status forms and updates STAT/ET. x. Notifies appropriate staff of change of status. xi. Runs and works “Pre-Admit” report. xii. Enters non-admit information into the STAT system.

2)Payroll i. Checks in all visit notes ii. Enters all summaries of service. iii. Follows up with any notes not received or with inaccurate data. iv. Prints all notes/narrative notes/physician orders from Encounter Technology. v. Prints all forms not associated with a billable visit from Encounter Technology. vi. Runs weekly visit report from STAT. vii. Tracks timeliness of paperwork. viii. Assists with training new staff on TEMS system. ix. Troubleshoots any discrepancies with staff’s pay.

3)Data Entry i. Enters appropriate information into STAT, ET,and/or OASIS systems. ii. Enters Admission/recertification/resumption of care information into STAT/ET/OASIS iii. Enters Discharge and Transfer information into OASIS and/or STAT/ET. iv. Performs nightly backup/export of OASIS Genie v. Runs reports as necessary. vi. Performs monthly export and archiving functions for OASIS Genie. vii. Batches all assessments in ET. viii. Performs data quality checks.

4)Medical Records i. Files all paperwork into the medical record. ii. Identifies and pulls discharged charts. iii. Performs discharge analysis on all discharged records iv. Maintains medical record check out log. v. Assembles new medical record charts. vi. Maintains physician order tickler file.

5)Billing i. Assists in Medicare billing audit review. ii. Medicare billing follow up. iii. Medicare billing releasing.

General Office Duties

10)Maintains files as requested Performs other duties as needed. Mails or faxes plan of treatment and verbal orders to physicians and maintains tickler file. Follows up with physician as needed. Orders medical supplies as needed.

1)Appropriately answer and triage all incoming phone calls in accordance with Corporate Customer Service Standards.

2)Greets visitors.

3)Distributes all incoming mail

4)Inventories and orders office supplies and forms

5)Pages staff

6)Transfers phone to answering service

7)Removes phones from service

8)Assembles orientation packets

9)Makes copies and faxes as requested

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Benefits and more
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs

Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.