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Ops Assistant Manager

RealPage, Inc. · Manila, Pasig, UNAVAILABLE, PH

External listingfull-time3 months ago

About The Role

The Operations Assistant Manager for Customer Support at RealPage is responsible for improving agent productivity, quality, and career growth within and outside the T1 support team. This role focuses on coaching, metric analysis, and workflow optimization to ensure agents meet SLAs, KPIs, and customer satisfaction goals while reducing unnecessary escalations.

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