Helpdesk Analyst - Portuguese

Req ID: 376848 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Analyst to join our team in Guadalajara, Jalisco, Mexico. NTT DATA, Inc. currently seeks a Helpdesk Analyst - Full Time - to join our team in Guadalajara. Location: Guadalajara, Jalisco. Mexico. Helpdesk Analyst - Full Time • Requirements: o Availability to work 45 hours per week o Interest in working any shift o Advanced Portuguese and Spanish Looking to work in IT Environment o 6 months of experience in Customer Service • We Offer: o Competitive salary o Grocery Tickets - 12% of base salaryo 30 days of Christmas bonuso 12 days of vacationso 50% Vacation bonuso Savings Funds o 5 personal days per year o Medical insurance (You and your family) o Life insurance o Dental Insurance o Discounts with selected Optics o Opportunity to grow in the company • Activities o General L1 support for hardware and MS Office packages o Advance technical support for in-house applications and developmentso Answer technical support calls providing and escalating to other support groupso Provide support based on email generated requests or reportso Document troubleshooting steps and detailed description of the customer incidents andrequests o Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures #LI-LATAM About NTT DATA Services NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.