SAP S4 HANA CS-SD Lead

Job Title SAP S/4HANA Transformation – CS / SD Lead Job Summary We are seeking an experienced SAP S/4HANA CS / SD Lead to lead Customer Service (CS) and Sales & Distribution (SD) workstreams in large-scale SAP S/4HANA transformation projects . The role is responsible for end-to-end ownership of service-to-cash and order-to-cash processes, ensuring alignment with SAP S/4HANA best practices and business service strategies. The CS / SD Lead will work closely with business stakeholders, solution architects, and cross-functional SAP teams to drive a successful transformation across sales, service execution, billing, and customer experience. Key Responsibilities S/4HANA CS / SD Workstream Leadership Lead CS and SD workstreams in SAP S/4HANA transformation programs (Greenfield, Brownfield, or Selective Data Transition). Own end-to-end Order-to-Cash (O2C) and Service-to-Cash processes. Act as the primary escalation point for CS / SD-related topics. Solution Design & Delivery Drive solution design and hands-on configuration for: SAP SD : Sales Orders, Pricing, Delivery, Billing, Credit Management SAP CS : Service Orders, Notifications, Contracts, Warranties Ensure adoption of S/4HANA SD and CS simplifications , Fiori apps, and embedded analytics. Guide CS transition strategies (Classic CS vs S/4HANA Service Management where applicable). S/4HANA Transformation Activities Lead Fit-to-Standard (F2S) workshops and process harmonization. Assess and manage custom code (RICEFW) impacts for CS and SD in S/4HANA. Guide Business Partner (BP) and customer master data conversion. Integration & Cross-Module Coordination Coordinate closely with MM, WM/EWM, TM, PM, FI/CO, and GTS teams. Ensure seamless integration across Sales, Service, Logistics, and Finance . Collaborate with technical teams (ABAP, CPI, middleware) for interfaces and enhancements. Testing, Cutover & Go-Live Lead unit testing, SIT, UAT , and defect management for CS / SD. Own cutover planning for open sales orders, service orders, contracts, and billing. Provide go-live and hypercare support , ensuring business continuity. Governance & Team Leadership Ensure adherence to SAP Activate methodology , project standards, and documentation. Review and approve functional designs, configurations, and test artifacts. Mentor CS and SD consultants and support knowledge transfer. Required Skills & Experience SAP CS / SD Expertise 10–12+ years of SAP experience with strong hands-on expertise in: SAP SD (Order-to-Cash) SAP CS (Service Management) At least 2–3 full-cycle SAP S/4HANA transformation projects in a Lead role. Strong understanding of service management and sales processes . S/4HANA & Service Knowledge Experience with: S/4HANA SD simplifications and FSCM Credit Management CS integration with SD, MM, and FI S/4HANA Service Management roadmap Exposure to SAP FSM or CX Service is a plus. Knowledge on LeanIX, Signavio for process flow preparation and discussion with business team, is an added advantage Leadership & Delivery Skills Proven experience leading CS / SD delivery in large SAP programs. Strong stakeholder management and communication skills. Experience working in global onshore–offshore and multi-country environments . Preferred Qualifications SAP S/4HANA certification in SD and/or CS Experience with SAP Activate methodology Industry experience in Manufacturing, Utilities, Automotive, or Industrial Equipment Exposure to PM, EWM, or GTS is an advantage Soft Skills Strong analytical and problem-solving capabilities Ability to translate complex service requirements into SAP solutions Mentoring and coaching mindset Excellent documentation and presentation skills Location & Work Model Location: As per project requirements Work Model: Hybrid / Onsite / Offshore (project dependent)