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Application Support and Maintenance - Healthcare Provider
NTT DATA, Inc. · Bangalore, KA, IN
About The Role
- Mandatory Skill Set: Experience working within the Healthcare Provider domain, with a strong understanding of hospital workflows and operational support. • Incident & Problem Management: Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications, ensuring timely restoration of services and adherence to SLAs; perform root cause analysis for recurring issues. • Application Monitoring & Maintenance: Proactively monitor application health, interfaces, and batch jobs; perform regular maintenance, patch validation, and upgrades in coordination with vendors and internal teams. • Change & Release Support: Assess, implement, and validate application changes (configurations, patches, upgrades) through controlled release processes, including impact analysis and rollback planning. • Stakeholder & Vendor Coordination: Act as a liaison between business users, IT teams, and third-party vendors for issue resolution, enhancements, and escalations, particularly for regulated healthcare workflows. • Compliance & Documentation: Maintain knowledge articles, runbooks, and audit documentation; ensure adherence to healthcare regulations (e.g., HIPAA), security standards, and data privacy requirements Skill Description- Understanding of perioperative workflows from pre‑op to PACU, including preference cards & case documentation Ability to support sterile processing workflows: tray assembly, tracking, sterilization life cycle Skills maintaining robotic & navigation systems (daVinci, navigation towers, cameras) Knowledge of imaging/PACS connectivity for intra‑operative video & still capture Familiarity with implant & tissue tracking regulations (AATB, FDA, Joint Commission) Expertise in OR data analytics (turnover, case duration, utilization) Experience working with Surgical Services systems like CensiTrac, iPlan,MEDSURG and other similar applications
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