Senior Manager, Systems Operations

Job Purpose The Senior Manager of Systems Operations’ role is responsible for managing a team of analysts providing immediate assistance to traders, back office, support personnel and IT staff to achieve the highest customer satisfaction and minimize the impact of IT related problems. The Systems Operations Senior Manager oversees a highly specialized support organization that is responsible for the daily operations of multiple industry leading trading exchanges, clearing systems, surveillance and data services. This is a business and customer-facing position that requires identifying, troubleshooting, and resolving both internal system problems, as well as external customer-related IT issues. The role requires a blend of general technical and business...