Lead - Program Manager

JOB PURPOSE The candidate will manage the Project Management Office (PMO) for CLM transformation initiatives. This role ensures governance, standardization, and successful delivery of CLM implementation , maintenance & adoptions of the tool across multiple workstreams. The candidate will manage project controls, reporting, and risk mitigation while driving strategic alignment and operational excellence. The Program Manager will also supports the execution of strategic initiatives and functional transformation programs by applying structured project and program management frameworks. This role is responsible for coordinating cross-functional teams, monitoring delivery milestones, ensuring risk mitigation, and enabling decision-making through accurate reporting and analytics. ORGANISATION CHART This position will report to VP - PMO with a dotted line report to EVP - Contracts & Compliance KEY ACCOUNTABILITIES Responsibilities Key Performance Indicators (KPIs) Program Governance & Strategy Execution Implement a structured program governance framework to ensure alignment with the organization’s strategic priorities. Enforce standardized project management methodologies, ensuring consistency across all group initiatives. Monitor and report on program performance, risks, and dependencies, ensuring timely interventions where required. Develop and maintain executive dashboards and reports, providing leadership with data-driven insights for decision-making. 90% on-time delivery of project milestones Maintain project budget variance within ±10% 100% efficacy of strategic programs through governance Program Management & Delivery Oversight Manage day-to-day execution of programs, tracking deliverables, milestones, and dependencies. Coordinate with internal teams, technology partners, and external stakeholders to ensure timely and quality outcomes. Support agile project planning, sprint reviews, and retrospectives for programs requiring iterative execution. Identify execution risks and support issue resolution by engaging relevant stakeholders for timely interventions. Reduction in project risk exposure and escalation, effective mitigation for zero recurrence of similar risks Drive 100% adoption of PMO governance model across selected programs 100% reliable RCA and CAPA Process Standardization & Continuous Improvement Use standard tools, templates, and PMO practices across all initiatives. Document key learnings and incorporate them into future planning cycles and process refinement. Contribute to the continuous improvement of PMO frameworks by assessing gaps and proposing enhancements. 90% implementation of Success Criteria defined in Project Charter 100% adherence to review schedules Adapting the PMO management practices as per the gaps discovered and GMR context KEY ACCOUNTABILITIES - Additional Details Stakeholder Management & Communication Act as the executional point of contact for program managers, function owners, and initiative sponsors. Ensure accurate and timely communication between project teams, business units, and Steerco Coordinate review schedules, workshop logistics, and stakeholder briefings in collaboration with the broader PMO team. Reduction in project risk exposure and escalation, effective mitigation for zero recurrence of similar risks Proactively involve and raise flag to stakeholders Enable 100% participation of key stakeholders in PMO reviews and cadence People Management & Capability Building Build and lead a high-performing PMO team with strong project and change management capabilities. Mentor and develop talent, ensuring succession planning and career growth. Foster a collaborative, results-oriented, and innovative team culture Effective training of young PMO team to ensure 100% efficacy in delivery of PMO concepts 100% delivery to the upskilling roadmap of PMO team Change Management & Organizational Readiness Assist in driving change enablement by coordinating internal communications, user training, and feedback loops. Support integration of new operating models or processes into business as usual with appropriate documentation and handholding. Assist in monitoring change readiness, communication rollouts, and training coordination. People Development Responsibilities: Include mentoring, performance reviews, and succession planning Achieve 95% adoption rate 100% documentation of learnings of change management for institutional memory EXTERNAL INTERACTIONS External Vendors related to the projects. INTERNAL INTERACTIONS Group Chairman, GHB, BCM / CCM / GCFO Office , CLM Head & other SLT Executive Assistants to Group Chairman , BCM , CCM , GCFO , CLM Group wide Business CEOs and CXOs Group wide Function level Heads and SLT Members FINANCIAL DIMENSIONS Program Budget Tracking – 100% achievements Driving Success Criteria’s (Benefit realization) to derive Financial and non-financial benefits – 100% achievement of Success KPIs Cost Optimization - Achieve 10% cost savings through process improvements, vendor negotiations; and Scope creep Minimum Change Requests Post Go-Live ≤ 5% Control Time & Cost Overrun of all projects OTHER DIMENSIONS Enable 100% participation of key stakeholders in PMO reviews and cadence Milestone Adherence - % of programs meeting key milestones on time (target: 90%+). Governance Cadence Compliance - % adherence to scheduled governance reviews, steering committees, and reporting cycles. Change Adoption Rate - % of employees or business units adopting new processes/systems (target: 85%+). Stakeholder Satisfaction - Feedback scores from CXOs, business heads, and sponsors Escalation Avoidance Rate - % of issues resolved at PMO level without CXO escalation Knowledge Management - Number of lessons learned, best practices documented, and reused across program EDUCATION QUALIFICATIONS Engineer (preferred) MBA or equivalent (must) from a premier institution PMP/Prince2/PMI-ACP certification RELEVANT EXPERIENCE 8-10 years of experience in strategic advisory or business consulting, with at least 3-5 years in a end to end implementations and Strategic role Exposure to infrastructure, aviation or real estate sectors is preferred COMPETENCIES Decision Making: Ability to systematically think through a problem and its component parts, garner relevant information and not taking things at face value. | Interview Execution and Operational Excellence: Ability and desire to execute with attention to detail, speed, accuracy and consistency | Interview Business Insight: Ability to understand the implications of Business decisions and strive to enhance organizational performance. | Interview Team Leadership, Teamwork & Interpersonal Influence: Capability to develop & converge individual potential to execute team objectives. Effectively intermingle and relate with individuals in a positive manner. | Interview Managing Performance: Effectively monitors and measures performance. Develops people and drive results. | Interview Personal Effectiveness: Demonstrating responsibility & reliability through actions to manage critical and challenging situations. | Interview Communication: Ability to listen, interpret, simplify complex concepts, thoughts & ideas in verbal / non verbal form. | Interview Problem Solving: Ability to identify solutions exploring different options in gathered information. | Interview Networking Personal Effectiveness Teamwork & Interpersonal influence Stakeholder Focus Entrepreneurship Capability Building Social Awareness Planning & Decision Making Execution & Results Strategic Orientation Problem Solving & Analytical Thinking Innovation Managing Change and ambiguity by creating Win-Win Resilience, Perseverance & Tenacity Learning Ability Making & Navigating proposals Scanning, Networking & External orientation Asset Inventory Management, Maintenance and Refurbishment Planning (Proficient) Facilities Inspection and Monitoring (Proficient) Facilities Maintenance (Proficient) Performance Monitoring and Reporting (Proficient) Crisis and Disaster Management (Proficient) Complaints Management, Feedback Utilization and Continuous Improvement Processes (Proficient) Stakeholder Management and Communication (Proficient) Benchmarking, Innovation and Standardization (Proficient) Financial Budgeting (Proficient) Technology and Software Proficiency (Proficient) Compliance Management (Proficient) Contracts, Planning and Tender Evaluation (Proficient)