Junior Officer - FMS

JOB PURPOSE The role supports the FMS Team Lead in implementing and managing facility maintenance programs, ensuring both interior and exterior upkeep through regular inspections and SOP-driven operations. It involves collaboration with internal departments to address facility needs, supervision of service areas like reception and helpdesk, and ensuring high service quality. The role includes managing vendor contracts, monitoring performance, and resolving issues efficiently. Additionally, it requires preparing reports and MIS on operational performance, conducting data-driven analysis, and contributing to process improvements and standardization of FMS practices. ORGANISATION CHART Team Lead - FMS --> Junior Executive - FMS --> Reportees --> Reporting to --> Position Title KEY ACCOUNTABILITIES Responsibilities Key Performance Indicators (KPIs) Facility Operations & Maintenance Support the FMS Team Lead in implementing and managing maintenance programs for the interior and exterior upkeep of facilities. Conduct regular inspections to assess facility conditions and identify areas for improvement. Develop and implement policies, SOPs, and procedures for effective facility management and soft services. Timeliness Cost Quality Employee's feedback Stakeholder Collaboration & Service Delivery Collaborate with other departments to address facility-related needs and ensure smooth day-to-day operations. Supervise the reception area and FMS help desk to ensure a professional, responsive environment for employees and visitors. Timeliness Quality Adherence to TAT Vendor & Contract Management Manage vendor relationships and service contracts to ensure quality, compliance, and cost-effectiveness. Monitor vendor performance and ensure timely resolution of service issues. Cost Quality Reporting, Analysis & Process Improvement Prepare MIS, reports, and presentations on KPIs, expenditures, and operational highlights. Conduct data analysis to identify trends, inefficiencies, and propose actionable improvements. Support the standardization of FMS functions in line with best industry practices, including revisions to the FMS Manual. No. of Reports No. of Kaizens BLIPs/CIPs Timelines Number of processes standardized KEY ACCOUNTABILITIES - Additional Details EXTERNAL INTERACTIONS Service providers Suppliers / Vendors Statutory Authorities INTERNAL INTERACTIONS Intra and Inter Department Employees Other group employees FINANCIAL DIMENSIONS Opex- 04 Cr. OTHER DIMENSIONS NA EDUCATION QUALIFICATIONS Graduation / Diploma RELEVANT EXPERIENCE 2-3 years of experience in large set-ups. COMPETENCIES FMS Standards Acquaintance (Practitioner) Event Management (Practitioner) Vendor and Contract Management (Practitioner) Asset and Inventory Management (Practitioner) Execution & Results Teamwork & Interpersonal influence Problem Solving & Analytical Thinking Planning & Decision Making Personal Effectiveness Stakeholder Focus Networking Capability Building Strategic Orientation Social Awareness Entrepreneurship