Service Governance Business Manager

The Service Governance Team supports DiDi/99’s mobility business in achieving sustainable growth by ensuring a high-value and high-quality environment for our users. By leveraging data, strategy and cross-functional collaboration, we identify issues that affect platform trust and design solutions that balance user fairness with operational efficiency. In this role, you will lead a team and shape how we detect, analyze, and, most of all, resolve transaction-related issues, collaborating across functions to build impactful and scalable solutions. You’ll drive innovation, mentor team members, and generate long-term value for both the business and our users. Get ready for a fast-paced, challenging and...