About The Role

As a CX Operations Sr. Analyst, you will be responsible for driving Customer Experience strategy and operational excellence initiatives for the market. You will leverage customer insights, operational data, and market trends to identify opportunities, influence business decisions, and lead initiatives that improve both customer experience and operational efficiency. This role partners closely with Product, Operations, Marketing, Engineering, Risk, and Regional CX teams to ensure customer needs are represented in business decisions while supporting sustainable business growth.

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