CX & AI Enablement Sr Analyst

DiDi's Service Operations team makes customer experience work across different countries — every day, across multiple business lines and BPO partners operating in very different market realities. This role sits inside that team. You will work directly with the AI Enablement Manager on initiatives that span data, quality, and AI — in production, not in proof-of-concept mode. The work is real and the scope is wide. You will touch markets with different languages, different regulations, and different operational rhythms. Your output will be used by teams in São Paulo, Bogotá, Mexico City, Cairo, and beyond. If you want to understand what it actually takes to deploy AI inside a complex, multi-country CX operation — this is where that...