Sales Operations Team Leader

Essential duties Team Leader Duties • Lead, coach, and develop the Sales Support & Operations team to achieve productivity, quality, and service-level targets • Manage workload allocation, priorities, and coverage to support sales cycles and reporting deadlines • Conduct regular performance reviews, coaching sessions, and skills development activities • Manage unplanned absences, assist in planning scheduled leaves and facilitating necessary coverage • Provide necessary organisational information to team • Collate organisational data and produce reports in agreement with the Head of Transaction Services Sales Support & Operations • Oversee end-to-end sales support activities including: o Sales quotation/ oppportunity and order validation o Contract and documentation support o Billing readiness and handover to Finance/Billing teams • Provide end to end Sales Support & Operations ownership for the Device as a Service (DaaS) product, ensuring the team understands and adheres to the process, guides the team through its operational complexity and actively identifies opportunities for process improvement and efficiency. • Ensure adherence to sales policies, approval matrices, and commercial governance standards Systems & Data Governance • Ensure accuracy, completeness, and timeliness of data in systems such as Salesforce, D365, ServiceNow, or other CRM/ERP tools • Own operational checks/ governance in Sales quotation & order process and invoicing cut-off cycles. Stakeholder Management • Collaborate closely with Sales, Finance & Commercial, and IT Servies Team to align processes and expectations • Provide clear, concise operational updates and insights to leadership Reporting & Continuous Improvement • Deliver regular reporting on team performance, deal turnaround times, backlog, quality metrics, and SLA adherence • Identify process inefficiencies and lead continuous improvement initiatives • Support change management initiatives related to system migrations, new offerings, or process redesign Qualifications & Experience • 5+ years’ experience in Sales Support, Sales Operations, Order Management, or a related function • Previous experience leading or supervising a team • Hands-on experience with CRM and ERP platforms (e.g. Salesforce, D365) • Experience working with cross-functional stakeholders in Sales, Finance, and IT Operations • Tertiary qualification in Business, Commerce, or a related discipline (desirable) • With experience in similar industry (Offshore Services, IT industry) Skill Sets • With Leadership and Management abilities • Proficient in MS applications, and other CRM and ERP platforms (e.g. Salesforce, D365) • Demonstrated attention to detail and customer focus. • Ability to complete functional tasks and set priorities. Ability to respond with a sense of urgency. • Demonstrated excellent verbal and written communication skills. • Demonstrate the ability to deliver output as required.