MGR (SERVICE East Africa - EBU)

Job Title: MGR (SERVICE East Africa - EBU) Location - Pune Travel to East African countries BU/Funct/ Department Service- Export Business Unit Level / Grade EX Designation /Manager 1 Job Title Service Manager 2 Reporting to GM/VP Reportees Nil 3 Salary Range 4 Educational Qualification Minimum Graduate Engineer (Mechanical/Automobile) 5 Age Minimum: Maximum: 6 Experience Minimum: 3 Maximum: 10 Preferred Industry Background : Automobile 2W, 3W, CV, 4W, 7 Job Roles and Responsibilities Country Manager for Service: Service systems & Process management : Deploy BAL standard systems/processes & capture Service data of country Analyze Service data and derive gaps and actionables Develop service plans in discussion with Distributor & guide/monitor their execution Guide Distributor on management of his Service Organization and reporting systems Product management : Capture feedback from Stakeholders on Product & Service Analyze product concerns and conduct detailed study on the top concerns Record and report product concerns to BAL technical team for product improvement Conduct detailed benchmarking of competition products & ongoing improvements Service Channel management : Plan/guide Distributor on Service Channel development Deploy Service SOPs & infrastructure of channel partners as per Guidelines Ensure SKD & CKD assembly at Distributor and Channel as per standards Business development : Conceptualize & implement/ organize service promotional campaigns, Develop & deploy Service Systems & processes Warranty management : Spare parts management : Guide/monitor Spare parts distribution, stock & ordering. Capability development : Build capability of Distributor team & conduct periodic training to enhance their capability and of the Channel as required Key deliverables: Network Expansion/ Development – Service & Spares Benchmarking and Failure reports Trainings Achieve targets on initiatives as per plan CSI% % Complaint closure within timeline 8 Competency Requirements Technical/ Functional: Good Technical skills : Ability to analyse product related technical issues Understanding of Service management & development Behavioral: Analytical Skills. Communication Skills. Influencing Skills. Leadership Skills. Maturity to -deal with Senior Management of multiple Distributors and drive them to execute initiatives -conduct detailed technical investigations and technically present to Bajaj Product Support/R&D team members on design improvements as per country need