Next Gen Consumer Specialist

Job Description This role is for a Product Owner who enjoys turning complex challenges into simple, meaningful experiences. You’ll work across design, engineering, and business teams to deliver high-impact customer journeys while helping transition a large-scale consumer platform into its next generation. If you’re motivated by ownership, real-world impact, and the chance to grow into broader product leadership, this role gives you the platform to do exactly that. Responsibilities Product Ownership & Delivery Own end-to-end delivery of assigned consumer app journeys, from problem definition to release. Translate customer and business needs into well-defined user stories and prioritised backlogs. Lead sprint planning, grooming, UAT, and release readiness with cross-functional teams Customer Journey & Experience Drive intuitive, user-centric experiences across key journeys such as onboarding, login, account management, and service management. Work with designers to ensure clarity, usability, and progressive disclosure within journeys. Continuously refine experiences using customer feedback and behavioural insights. Platform & Legacy Collaboration Manage dependencies across backend systems, middleware, and legacy platforms during transition to next-gen architecture. Balance short-term stability with long-term improvement, making pragmatic trade-offs when needed. Support migration and co-existence phases between legacy and new consumer apps. Cross-Functional Collaboration Partner closely with engineering, QA, design, operations, and business stakeholders. Communicate clearly on scope, risks, dependencies, and delivery progress. Support incident and issue resolution by providing product context and prioritisation. Manage dependencies across backend systems and middleware. Data & Continuous Improvement Use analytics, customer feedback, and operational insights to identify pain points and opportunities. Track outcomes and refine priorities based on impact and learning. Requirements Bachelors degree or equivalent in a related discipline. 5-8 years of experience as a Product Owner or Product Manager on digital consumer products. Strong understanding of mobile app delivery and agile practices. Comfortable working in complex environments with multiple systems and stakeholders. Clear communicator with strong ownership mindset. Able to balance customer value with delivery and operational realities.