Parts & Service Manager (m/f/x)

Lead and coordinate the daily activities of the service team to ensure high-quality technical support and excellent customer service Liaise with customers, Sales, Logistics and technical support teams to plan, coordinate and monitor service interventions and preventive maintenance activities Promote and develop the sales of spare parts, drilling tools and service solutions, including the preparation of quotations and follow-up of customer enquiries Act as the primary point of contact for after-sales support, ensuring customer satisfaction through the effective resolution of technical issues and complaints Monitor service and parts performance, support inventory planning and ensure all activities are carried out in accordance with BAUER service standards and safety procedures